Chumba casino is the ultimate playground for social-gaming fun. In a packed portfolio of casino-style games, Chumba offers a sizeable selection of slots, blackjack, jackpots, and other free-to-play games.
You’ll play with virtual tokens and collect free Sweeps Coins, which can be redeemed for real prizes. Here’s our expert’s complete analysis after chumming ’round at Chumba.
- Free daily Gold Coins
- Social-media competitions
- Bingo, table games, and jackpots
- No live chat
- No loyalty program
- No search bar
General Info
| Launch date | 2017 |
| Founding Company | VGW Group |
Expert Verdict
Chumba is an excellent social casino, backed by VGW’s extensive experience in delivering top-tier social gaming.
With a solid product offer of just over 150 casino-style games, Chumba has something for everyone. Unlike most social casinos with sweepstakes in the market, Chumba offers niche-but-popular games like bingo and solitaire, along with an array of table games and jackpots.
The platform comes with comprehensive on-page help and ticket-based customer support, but navigating around the site may prove challenging at times. The UX and overall usability could use a lift, to offer a platform that caters to existing players and visitors alike.
The game library also pales when sized up against the competition, but the variety, production quality, and abundance of free-play rewards certainly make up for it.
Overall, Chumba is a social casino I will be definitely returning to.
State Differences
Chumba is a social casino designed for entertainment, which means that real-money play is not permitted. Instead, Chumba casino has two types of virtual tokens: Gold Coins (GC) and free Sweeps Coins (SC).
Players can use Sweeps Coins to enter sweepstakes, where winnings can be redeemed for prizes. Redeemable prizes vary, spanning cash, gift cards, and a variety of branded merchandise.
Gold Coins at Chumba
- Can be purchased or collected for free through account registration, daily bonuses, competitions, and winning games in Standard Play.
- Can’t be used to redeem in-kind and monetary prizes.
- Used to win additional Gold Coins or no-value, in-game prizes.
Chumba Social Casino Bonuses, Free SC, and More
Chumba players can avail of daily rewards, promotions similar to online casino bonuses, a variety of events and contests, and a superb, free welcome offer.
To start with, you’ll receive 2,000,000 GC and two free SC on sign-up, as well as free GC and SC every day — look out for the pop-up.
New players can also benefit from a one-time purchase of 10,000,000 GC for only $10 (discounted down from $30). This offer comes with 30 free SC as well.
Other promotional and social activities include social-media contests, on-site tournaments, sweepstakes, and other exclusive events.
Bonus Facts
| Category | Details |
| Welcome bonus | 2,000,000 Gold Coins and two FREE Sweeps Coins |
| Bonus code | N/A |
| Daily credits | Yes |
| Free spins | N/A |
| Game-specific bonuses | N/A |
| VIP rewards | N/A |
| Other promotions and events | Social-media competitions, on-site contests and tournaments, email campaigns, merch giveaways |
Two of the slots, Dancing Gold and Stallion Grand, are part of Chumba’s Fireshot Inferno jackpot network, sharing the same progressive jackpot.
Games Facts
| Expert’s pick | Dancing Gold |
| Slots | 140+ |
| Popular slot | Big Bass Bonanza |
| Jackpots | 16 |
| Top jackpot | Stampede Fury 2 |
| Table games | 6 |
| Popular table game | Back Blackjack |
| Live games | N/A |
| Popular live game | N/A |
| Average RTP | 96.22% |
| Demo-play availability | Registered users only |
You’ll need to open an account at Chumba to try out the games. You can’t demo the games as a visitor, but you’ll see familiar titles from big-name providers and will be able to play for free after registering.
Chumba Casino Slots
There’s plenty of game choice at Chumba casino. There is no search field or filtering system, so you’ll need to browse through the entire lobby if you’re after a particular title.
We’ve put together a table with some of the casino’s most popular slot games:
| Slot title | Software provider | RTP % | Key features |
| Vicky Venture | Red Tiger Gaming | 96.16% | Totem Crystal, Free spins with expanding reels, Wild |
| Better Wilds | Playtech | 96.42% | Wild, Special Wild, Respins |
| Starburst | NetEnt | 96.06% | Wild, Respins |
| Buster Hammer Carnival | Reel Play | 95.97% | Wild, Wild Striker, Scatter, Gold Wild Hammer, Mighty Free Spins |
Chumba Table Games
There are six table games at Chumba, comprising four blackjack and two roulette tables. Here are some of the available titles:
| Game title | Software provider | RTP % | Max payout |
| Blackjack | Golden Rock Studios | 99.43% | 3:2 |
| Back Blackjack | Golden Rock Studios | 97.14% | 66:1 |
| American Roulette | Golden Rock Studios | N/A | 35:1 |
| American Roulette x2 | Golden Rock Studios | N/A | 35:1 |
88/100 Great selection, but no demos
- Over 150 games
- Progressive jackpot
- Solitaire, bingo, and slingo
- No demos for visitors
- No live-casino games
The selection of slots at Chumba casino is in line with industry median for social casinos with sweepstakes, but barely so. For reference, Fortune Coins — another popular social play spot in the US — only has 45 games on offer. But those leading the charge, like WOW Vegas, sport over 700 titles.
The variety of themes and game types is exceptional. Video poker, progressive jackpots, and solitaire took me by surprise; these are rare gems in social casinos. Table games are also a relatively rare sight, so seeing blackjack and roulette at Chumba was grand.
The Chumba casino slots are varied; you’ll find different themes and unique features to choose from. Some of the games are developed in-house, driven by player feedback, so you’re guaranteed to spot familiar, feature-packed bonus rounds.
While demo play is unavailable, Chumba offers plenty of free virtual tokens to play with. I didn’t have to make a purchase before getting the full rundown of just about every game on offer using free Gold Coins alone.
Where I would like to see improvement:
More slots! I’d love to have more titles and themes to choose from. Improved game filtering would go a long way, and the addition of casino-style staples like baccarat, poker, and wheel-based first person games would greatly diversify the gameplay.
Software at Chumba Casino
The Chumba casino slots and games are brought to you by bespoke software and eight well-known software providers. These include player-favorites like Pragmatic Play, Reel Play, and Yggdrasil.
Software Facts
| Category | Details |
| Most popular slot software | Pragmatic Play |
| Number of software providers | 8 |
| Live providers | N/A |
| Most popular live software | N/A |
| Bespoke software | Yes |
| Download required? | Download required? |
Chumba casino offers unique bespoke games; the only other social platforms where you’ll see them are Chumba’s Global Poker and LuckeyLand Slots sister casinos.
Software Rating
99/100 Top titles from top supplies in free play, what’s not to love?
- Quality-made bespoke software
- Popular games by well-known providers
- Competitive variety of features
- No live software providers
- Availability difficult to confirm
Most social casinos operate exclusively on bespoke software; having eight providers on top of that is a notable achievement. I suspect there may be more on offer, but I was unable to verify all data without advanced filtering in place.
With big names comes exceptional production quality and variety of features, which Chumba’s bespoke software also matches. New releases take player feedback into account, and often feature popular elements, like adjustable play amounts, bonus rounds, Wilds, and more.
The only improvement I’d make here would be to add live casino software that supports casino-style game shows and popular tables. Although Chumba casino does offer a selection of table games (albeit limited), it would be nice to see a product that can compete with BetRivers.NET.
Based on the overall product, I think that innovative providers like Hacksaw Gaming, Konami, and Kalamba would be excellent additions that would resonate well with the playerbase.
Purchases and Prizes at Chumba
Chumba casino supports Gold-Coin purchases through a large range of casino payment methods including bank transfer, Trustly, and credit cards (Mastercard, American Express, Visa, and Discover). Skrill and paysafecard are available as well, and purchases can also be made through Chumba gift cards, sold at CVS, Dollar General, and Circle K.
Payment Facts
| Category | Details |
| Number of payment methods | 9 |
| Popular payment | Trustly |
| Minimum purchase | $1.00 |
| Maximum purchase | $300.00 |
| Average purchase time | Instant |
| Prize redemption | Available |
| Minimum prize redemption | 100 SC (cash), 10 SC (gift cards) |
| Maximum prize redemption | 5,000 SC* |
| Average prize-redemption time | Instant to 5+ days, depending on prize |
Real prizes can be obtained only by redeeming collected Sweeps Coins, but neither Sweeps Coins nor Gold Coins have monetary value. In New York and Florida, the maximum redemption value is $5,000 for a prize won on any single spin. All prizes exceeding this maximum will be reduced to $5,000.
How to Redeem Prizes at Chumba
Before attempting to redeem prizes, ensure that your Chumba casino account has been verified, as indicated by a green checkmark and the word “Verified” next to the ‘REDEEM’ button.
- Click on the ‘REDEEM’ button within the main menu.
- Choose how you would like to redeem your prize: gift cards or cash (via bank, Skrill, or Chumba Prepaid Mastercard).
- Fill in the details and confirm.
Payment-method and redemption restrictions
It is possible to redeem prizes to a different payment method, but the following conditions must be met:
- The payment method must have been used to make a purchase before.
- The value of the purchase must be redeemed via corresponding payment method before the option to choose a different payment becomes available.
Example:
You’ve collected 30 free SC through purchases of a $100 GC offer with a credit card and a $200 GC offer with Skrill. You then won a prize of 400 SC.
You’ll need to redeem 100 SC to a bank account, and 200 SC to Skrill. For the remaining 100 SC prize, you will then be able to select your preferred redemption method.
Payments Rating
- Major credit cards accepted
- Prizes redeemed as cash or gift cards
- Merch as prizes
- PayPal not available
- Over-the-top restrictions on redemptions
You’ll find a wide range of payment methods for you to choose from, covering all popular payment providers, short of PayPal and mobile payments like Apple Pay and Google Pay.
In terms of options, you’re looking at one of the best varieties of payment providers accepted by social casinos like Chumba. The minimum purchase amount is also at a very reasonable $1.00, but you’ll find plenty of free tokens to play with.
Price Redemption
Prize redemption is generally instant, but merch won through giveaways or contests may take some time to process (prizes are shipped within five business days).
The ability to pay with and redeem to gift cards scored quite a few bonus points for the added flexibility, but I do wish to see fewer payment-provider restrictions on redeeming prizes as cash.
As it stands, players must first redeem to a payment method that was previously used to make a purchase of Gold Coins; however, the redemption must match the value of the purchase, and only the difference can be redeemed through an alternative method. Which means that players redeeming smaller prizes may be at a disadvantage — stuck with one payment for longer before being able to select a different option.
Is Chumba Social Casino Safe?
As a social casino, Chumba doesn’t need state-based licensing, but operates under the Malta Gaming Authority (MGA).
Supporting the Responsible Gambling Foundation and GA Anonymous, Chumba offers all responsible-play tools, including a self-assessment.
Chumba’s RNG utilizes a Mersenne Twister with background cycling, a pseudorandom number generator which uses a timing sequence that can’t be seen or predicted by the player.
Safety and Other Key Company Facts
| Category | Details |
| Auditing seals | iTech Labs, Gaming Associates |
| Responsible gaming seals | Responsible Gaming Foundation, Gaming Addicts Anonymous |
| Licenses | Malta Gaming Authority |
| SSL encryption | 256-bit |
| Two-factor authentication | Available |
| Legal age | 18+ |
| Purchase, play amount, and gameplay limits | All available |
| Self-exclusion | Available |
| Cooling-off period | Available |
89/100 Safe and reliable, with responsible-play practices in place
- SSL-encrypted data
- Responsible gaming page
- Transparent terms
- Zendesk used for support
- Hidden offsite self-assessment link
Chumba ticks most boxes in the safety department, endorsing multiple responsible gambling organizations and employing all security and responsible-play measures that you’d expect to see in a real-money casino.
I was able to set playtime limits (30min–10hrs), a maximum play amount and purchase limits (by day, week, and month for both), and set up an activity reminder (reality check). I appreciate having greater control over my playtime, which is something I seldom have in other social and sweeps casinos.
Reviewing Transparency and Support Systems at Chumba
Chumba also uses reputable software, with an RNG algorithm endorsed by iTech Labs and Gaming Associates, passing Marsaglia’s “diehard” tests with flying colors.
Another brownie point goes to the great transparency of terms, all of which can be found through the site’s footer or Help Center.
Unfortunately, I was surprised to see Zendesk as the platform of choice for ticketing and support — known to be flawed and avoided by players. Why? Anyone with your email (just the address; no access needed) can submit a ticket and request, say, to close your account. As player reviews attest, you’ll have to jump through a few hoops to rectify the damage.
While everything generally checks out, I would really like to see some form of two-factor identification when submitting requests, and an on-site, prominently visible self-assessment would further reinforce responsible play.
Chumba Casino Support
Clicking on the ‘Contact Us’ tab in the main menu or footer takes you to Chumba’s online ticketing system, where you can address issues related to purchase and verification, as well as other common support queries.
From the ticket hub, players can access Chumba’s Help Center and FAQs, with detailed answers and guides on redemptions, technical issues, promotions, responsible play, and more.
Support Facts
| Category | Details |
| Customer support availability | 24/7 |
| Live chat | Yes (purchases only) |
| Email | Ticketing system |
| Contact number | N/A |
| On-page support | FAQ and Help Center |
The live chat is only available when making a purchase, and will initially have an AI try to solve your problem before an agent will chat with you directly.
However, you’ll be able to contact customer service through Chumba’s social media pages (Facebook, Instagram, X) or by submitting a request through the Help Center. The form also allows you to attach relevant screenshots and files.
Support Rating
75/100 Good on-site support, but hard to find and no live chat
- Genuinely helpful FAQs
- Comprehensive guides
- Ticket resolution within 24–48hr
- Live chat only for purchases
- Unintuitive access to FAQs
Customer support at Chumba is provided mainly through the Help Center and ticketing system. The in-depth guides offer step-by-step instructions, often accompanied by screenshots.
I was able to resolve all of my queries through the Help Center, speaking volumes about the quality and value of content within, which I found helpful and a big step above competitor FAQs.
As for the downsides, the lack of a live chat is felt. An AI-assisted chat is available when making purchases, but otherwise you’re restricted to FAQs and tickets.
Access to the FAQs/Help Center is unintuitive. All ‘Contact Us’ buttons lead to the ticketing web form; to get to the FAQs and guides, you have to click on the Chumba logo or navigational breadcrumbs of the ticket page.
I didn’t know there was a Help Center until I tried clicking out of the ticket hub, assuming I’ll be taken back to the homepage. Changing one of the anchors to the Help Center instead of the ticket hub would solve the problem.
Despite the limited support options, Chumba’s team is very proactive in addressing player tickets (under 48hrs) and answers queries over social media. Social media is by no means on-site support, but is as closest as you will get to instant resolution.
Usability Facts
| Usability facts | Details |
| Mobile app | N/A |
| Mobile games availability | Full suite |
| Ease of navigation | Good |
| Game filters | Yes, basic |
| Search function | N/A |
| Loading speed | 2.1s |
| UI and UX rating | Good |
| Other products | N/A |
75/100 Great site overall, but subpar navigation and filtering
- Contrasting colors for easier navigation
- Mobile-friendly UI
- No search function
- Responsive but clunky design
I found navigating Chumba casino to be relatively hassle-free. The contrasting colors allow the eyes to identify the different sections quickly, and the game thumbnails stand out.
Despite there being no native app, that’s hardly a negative. I tested the UI on an iPhone, iPad, and Galaxy, and found no apparent downsides — all elements are responsive.
For improved usability, I do recommend enabling auto-rotation or playing in landscape view. Portrait mode on narrower screens makes certain content clunky and hard to digest, with overly large (or small) fonts and slightly squished images.
Navigation and game categorization are simple and straightforward, but too simple for the average player’s needs. The lack of advanced filtering and the search bar is not sustainable in the long run, and made finding games a drag.
